Effective date: October 25, 2026

Thinksoft Solutions LLC ("we", "us") makes the Fluent Guru app. This policy explains what information the app collects, how we use it, and the choices you have.

Information you give us

• Account details: your username, email address, password and, if you choose to provide it, your phone number. Passwords are handled by Google Firebase Authentication; we never see them in plain text.
• Profile and preferences: an optional profile photo, the languages you know and want to learn, your practice reminder time and time zone.
• Content you create: phrase packs, including their names, descriptions, images, phrase text and voice recordings you make in the app. Packs you publish are visible to other users.
• Ratings you give to phrase packs.

Information collected automatically

• Usage and diagnostics: we use Google Firebase Analytics to understand how the app is used (for example, which screens are opened) and Firebase Crashlytics to receive crash reports. These include device type, operating system version, app version and an app-instance identifier.
• Push notifications: if you allow notifications, Firebase Cloud Messaging assigns your device a token so we can send you reminders and news about new content.

Purchases

Subscriptions are sold through Apple's App Store (or Google Play). The store processes your payment; we only receive whether a purchase or renewal is active. We do not receive your payment card details.

Translation and speech

When you use automatic translation or text-to-speech, the text you enter is sent to our server, which uses Google Cloud Translation and Amazon Polly to produce the translation or audio. The text is used only to fulfil that request.

How we use information

• To provide the app: your account, your library, and the phrase packs you create and share.
• To send reminders and notifications you have allowed.
• To fix bugs and improve the app.

We do not sell your personal information, we do not show ads, and we do not track you across other companies' apps or websites.

Where your information is stored

Your information is stored with Google Firebase and Google Cloud, which may process it in the United States and other countries.

Deleting your account

You can delete your account at any time in the app under Settings → Delete Account. This deletes your account, profile, library and profile photos, and removes the phrase packs you created from Fluent Guru so other users can no longer see them. You can also ask us to delete your data by emailing us. If you have an active subscription, cancel it in your App Store or Google Play account settings; deleting your account does not cancel it.

Children

Fluent Guru is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy. We will post the new version on this page and update the effective date above.

Contact us

Questions about this policy or your data: support@fluentguru.com